The (ancient) art of conversation

Styling beyond the GUI



πŸ‘‹ @summerscope   πŸŒ summerscope.github.io/slides/conversation

Let's travel to Athens...

Plato v. Sophists

Sophists might be considered the
dark-pattern designers of their day

In politics we presume that everyone who knows how to get votes knows how to administer a city or a state. When we are ill... we do not ask for the handsomest physician, or the most eloquent one.

― Plato

Aristotle v. Plato

Nevertheless, Rhetoric is useful, because the true and the just are naturally superior to their opposites, so that, if decisions are improperly made, they must owe their defeat to their own advocates; which is reprehensible.

― Aristotle, The Art of Rhetoric

So what does all this
have to do with UI?

Scalability

I know!

Conversational UI

digiday.com/marketing/brand-bot-backlash-begun
fool.com/investing/2017/02/28/facebook-incs-chatbots-hit-a-70-failure-rate.aspx

Let's steal invent some new heuristics!

Aristotle's Rhetoric

The three rhetorical appeals

Logos

Pathos

Ethos

Logos

Pathos

Ethos

Logical arguments

  • Cause or consequence
  • Analogy / comparison
  • Testimony & authority
  • Definition
  • Syllogism
  • Supported generalisation

For example

Logos

Pathos

Ethos

Pathos

Drives the audience through:

  • Love
  • Pity
  • Humour
  • Fear
  • Anger

For example

https://www.youtube.com/watch?v=8KRZX5KL4fA
www.ai.mit.edu/projects/humanoid-robotics-group/kismet/kismet.html

Logos

Pathos

Ethos

Two kinds of Ethos

  1. Intrinsic
  2. Extrinsic

For example

The 5 Cannons of Rhetoric

Cicero in ancient Rome

Invention

Arrangement

Style

Memory

Delivery

Invention

Arrangement

Style

Memory

Delivery

Compared to...

How can a man who, for a significant phase of his formation, shared his master’s opposition to rhetoric have in maturity composed a masterpiece of the formal study of rhetoric?

― Aristotle, The Art of Rhetoric

A challenge and an opportunity

If you take away one thing...

Recommended reading

It is absurd to hold that a man should be ashamed of an inability to defend himself with his limbs, but not ashamed of an inability to defend himself with speech and reason; for the use of rational speech is more distinctive of a human being than the use of his limbs.
It is absurd to hold that an interface should be ashamed of its inability to communicate through shapes and colors, but not ashamed of its inability to communicate with speech and reason; for the use of rational speech is more distinctive of a great user experience than the use of its icons.




― Aristotle, The Rhetoric & The Poetics of Aristotle

Thank you

summerscope.github.io/slides/conversation

@summerscope

References



Thanks to...

  • Professor Rick Benitez from Sydney Uni